Strengthen your customer relationships with 100+ smart features
With Archie CRM's advanced features, you work purposefully and save time.
40 years of experience | 15+ years of customer loyalty | Simple integrations | Secure in Dutch cloud or on premise
Customized attention
Relationship Management
All relevant information about your customer in one overview
With the mobile app all information at hand, wherever you are
Build customer files with call reports, documents, sales and emails.
Use tags to create smart segments
Attention Monitor
- Exclusive to Archie! With this tool, you can instantly see if you are putting the right energy into the right customers and build valuable relationships.
- That way, you have personal contact
- Don't miss any more revenue opportunities
Duties & Activities
- You'll never forget important moments for a client again. Effortlessly manage countless relationships with automatic tasks.
- Workflow for fast and efficient planning
- Proactively address customer needs for increased customer satisfaction
What do they value in Archie CRM?
Jelle Poppe
Sales manager Grozette
I think the biggest advantage of all is the mobile app. Whereas before you always had to start up your laptop, now you can find everything on your phone. If an account manager wants to quickly look something up at the airport, he or she has the information right at hand.
Edward Nijhuis
Managing Director Habeco
We use the Attention Monitor as a tool for the field staff to increase their own effectiveness.
After all, with the right information, you can make much more targeted selections and analyses.
Get a better grip on sales opportunities
Sales
All (sales) data available on the go with Archie CRM Mobile
Collaborate on sales processes with all the information at your fingertips.
Analyze the potential of leads based on customer profiles
Create customized quotes in just a few clicks
Salesfunnels
- Keep track of what you have offered, who the decision makers are and the status. Track your opportunities through the sales funnel and stay in control.
- Easily adjust and improve as needed
- Visibility into which deals are going to fall for better operational planning
Target & Trend Monitor
- On track with your marketing and sales? This smart monitor lets you see your progress instantly and make better forecasts.
- Immediately recognize and adjust bottlenecks
- Handily capitalizing on new opportunities
Pleased with these collaborations
Exceed customer expectations
Customer Service
Clear overview and handling of questions and complaints
Correspondence and documents associated with the customer
Dashboards to Identify Bottlenecks and Improve Service
Automatic billing based on recorded hours
Call Registration
- Handle service questions faster than ever with Archie's centralized helpdesk environment. Simple, error-free and lightning fast!
- Link a follow-up action directly to a relationship and contact person
- The entire team has insight into open and closed questions
Time tracking & Workflow
- Job done? Quickly close a ticket via the app, with time tracking, comments, automatic emails and follow-up actions.
- Combine time tracking with activities using a convenient workflow.
- Record the time directly when the order is placed and prepare it immediately for billing.
Customer Reviews
Julien Nyst
General Manager Benelux Giacomini
Our market is extremely diverse and sales processes run through different channels with every request for proposal. With the possibilities of Archie's project module, we can manage this well and keep an overview.
Lydian Zoetman
Commercial Director Jopen
With Archie we manage customer and prospect data to drive our sales strategy. Thanks to clear reports, we know where we stand and what action points are needed to achieve our objectives.
CRM as the heart of your campaigns
Marketing
Manage your marketing campaign(s) from head to tail
Collect all leads from your website, events and LinkedIn campaigns in one place
Schedule automatic actions in sales to follow up on hot leads
Increase your clout with links to marketing automation tools
Leadnurturing
- The segmentation options in Archie allow you to reach exactly the right audience with news updates, invitations or DM campaigns.
- Get to know your target audiences and optimize your message.
- Increase cross-selling and upselling opportunities with your customers.
Social Media Integration
- LinkedIn and other platforms provide valuable customer information, clearly displayed right on the contact card.
- Stay up to date in real time on what customers are saying and sharing.
- Boost your brand value through thought leadership.
Dashboards for the right decisions
Management
Generate your own reports with the right control information
Comprehensive dashboards for in-depth insights
Marketing efforts, costs and revenues in view
Intelligent links to data tools
Customer value analyses
- Use the customer pyramid to see at a glance how customers are segmented based on value, size, and growth potential.
- Use the right tools for different target audiences.
- Use customer segmentation to determine market potential based on look-alikes.
Dashboards
- Your home screen for the workday, providing an at-a-glance view of the most important KPIs—no complex analyses required.
- Manage employees individually or as a team in a targeted manner.
- Focus on the tasks that contribute most to achieving your goals.
Connect your CRM with tools you already use
Combine all your essential tools with Archie CRM for seamless workflows.
Time savings through standard links
Establish new workflows through smart integrations
No more duplicate data entry
Want to see Archie in action?
Request a one-on-one demo now and discover how Archie simplifies your processes and adds immediate value to your organization. Fully customized, in 20 minutes.