Working at Archie?
Do you want to be part of an enthusiastic team, work on cool projects and learn a lot? Then get to know the world of Archie!
Welcome to Archie
Whether you work for an innovative manufacturing company or a government agency, at Archie you will work on projects that really matter and where you make a difference. You get the guidance and room to grow. CRM is serious business, but we also believe in job satisfaction.
Happy customers and motivated employees at Archie
We want our customers to be happy with Archie CRM and for our employees to be enthusiastically committed to it. That's why we value the balance between professionalism and fun; the key to the best results.
Making an impact
Whether you are working behind the scenes developing Archie CRM or interacting directly with customers, you play a key role in the success and growth of our customers.
Lots of learning
You'll have plenty of room for education and training, with tailored guidance to help you develop to your full potential. By working on challenging projects for clients, you will learn quickly and a lot!
Team & Fun
Do you get energy from achieving goals with a team and celebrating successes together? At Archie, we work together as a team on the best projects. Serious when we have to, with a little fun when we can!
Job opening
About Archie
We are Archie, and CRM is in our DNA. For over 40 years, we’ve been helping organizations strengthen and grow their customer relationships with our Dutch CRM software—after all, we were developing it even before the term “CRM” existed.
What makes us special?
Our software is developed right here in the Netherlands; we have a down-to-earth approach and work with a close-knit team that values fun just as much as results.
From innovative small and medium-sized businesses to government agencies: our clients are just as diverse as our solutions.
To strengthen our team, we are looking for a
(Junior) Customer Success Consultant
Your role
As a (Junior) Customer Success Consultant, you’ll ensure that customers truly succeed with Archie CRM. You’ll be the difference between “using the software” and “getting the most out of it.”
You are a consultant, trainer, and sounding board. You liaise with management, key users, and end users, and work closely with our Sales, Support, and Development teams.
What will you do?
Implementing and supporting CRM solutions for clients
Delivering training sessions, workshops, and webinars
Advising on the smart and effective use of CRM
Helping customers with their questions and challenges
Building and maintaining strong customer relationships
Collaborate with internal teams (Sales/Development) to translate customer requirements
Maintaining project records and customer information
Help us improve our services
What do you bring?
Strong communication skills — you explain things clearly and are a good listener
Customer- and solution-oriented mindset
Analytical skills: you quickly spot areas for improvement
A proactive attitude and a desire to learn
Interested in software/CRM (experience is a plus)
A completed bachelor's degree in fields such as (technical) business administration, (commercial) economics, etc.
Proficiency in Dutch and English
Nice to have:
Experience in consulting, support, or a B2B environment
Proficiency in MS Office (Excel is a plus)
Affinity with IT/technical environments
Talented newcomers are, of course, more than welcome.
What do we offer?
Competitive salary (depending on experience)
25 days of vacation + 8.5% vacation pay
A good pension plan
Eventually, a leased car that you can also use for personal purposes.
Flexible work environment
Plenty of opportunities to learn and grow
A casual, flat organization with short lines of communication
A close-knit team where many colleagues have been working for years
A workplace free of traffic stress (Amsterdam area)
And yes—also:
Friday Afternoon Drinks
Fun at work (pool table & gym)
Your growth
You’ll start with a solid foundation (through our help desk) and grow into an independent consultant with your own clients.
In addition, you'll have plenty of opportunity to:
to specialize
help build new services
to continuously develop yourself
Ready to make an impact?
Would you like to help customers and develop your own skills in a dynamic SaaS environment?
Apply now at hrm@archie.nl and join the Archie team.
Recruitment agencies are asked to refrain from contacting us regarding this position
