Collaborate smarter with Archie CRM for municipalities
Manage your relationships within EZ with Archie CRM. Get an overview, share knowledge and collaborate more efficiently. AVG-proof and perfect for customer-oriented services.
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For 40 years the choice in CRM
Choose proven technology that continues to evolve with your business
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15+ years of customer loyalty
Archie customers stay more than 15 years on average because it works
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100% safe & Dutch
Your data is in the Netherlands in the cloud or on premise (AVG & ISO-27001)
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Flexible modules
Build your custom solution with powerful, customizable components
Keep a grip on relationship management
The Economic Affairs Department works in a dynamic environment with a wide range of entrepreneurs and stakeholders. Splintered information makes it difficult to get a good overview of the needs of existing entrepreneurs or with newcomers.
With Archie CRM, specifically for Economic Affairs, the account manager or business contact officer always has an overview and control over relationship management. Knowledge is easily shared with colleagues, making collaboration more efficient. This makes the municipality a leader in customer-oriented service and support for entrepreneurs, with a system that is fully AVG compliant.
Some loyal Archie supporters
Why Archie is a perfect fit within Economic Affairs
All entrepreneurs at your fingertips
Economic Affairs is all about building relationships, networking, helping businesses and working together. The regular business systems of the municipality do not provide all the possibilities to optimally support the business contact officer or account manager in this. Archie CRM offers unique functionalities specifically designed to work with entrepreneurs in a customer-oriented way.
What do these satisfied Archie users say
Hugo Zontrop - Municipality of Echt-Susteren
Annemarie Elbers & Gea Weersma - Municipality of Veenendaal
Herman Timmermans - CLOK
Your benefits at a glance
Act proactively through gathered information such as business owners' location preferences.
Customized service to entrepreneurs from empathy: helping entrepreneurs with questions directly and thinking along from their interests
Coming out as one team: everyone is always and everywhere informed about files
More pleasant work through convenient tools and smart work processes
A reliable software partner with 30+ years of experience
Some loyal Archie supporters
Trusted by more than 500 organizations
Michiel Wiersinga - senior project manager CLOK
At CLOK, we use Archie as a total solution for tasks, notes, reports, leads and quotes. It gives us the right overview. In addition, the personal contact with Archie is pleasant. No ticket system but someone directly on the line.
Irma de Graaff` - account manager start-ups & scale-ups
Archie helps increase our efficiency. We record all the contacts we have with business owners in it. Periodically the system gets an update from the Chamber of Commerce, so that the company file is up to date. I couldn't do my job without Archie!
CRM for other departments within the municipality
Not only the EZ department deals with relationship management, electronic records and document management. Other departments can also improve work processes with Archie CRM. In several municipalities, Archie is also used by departments such as Leisure, Urban Development and Registry. Would you like more information about the possibilities for your municipality?
Some of the functionalities of
Archie CRM for municipalities
Grip on relationship management
All data contacts centrally recorded
Complex relationship networks clearly in view
Link Outlook Mail including documents to relationships
Supplement data with data from the Chamber of Commerce and Company.info
Understanding land allocation and business owners' location needs
Working efficiently
Improved work processes
Linking Outlook calendar and calendar
Link Outlook Mail including documents
Insight into appointments of all colleagues
Targeted email marketing with MailChimp, Spotler or other email solutions.
Exporting data to Excel quickly and simply
Always and everywhere informed
Archie CRM Mobile App
Capture voice notes
Smart route planner
Clear calendar
Scan business cards
Push notifications of appointments made
Secure & time-saving for IT
AVG proof
Secure NL Cloud (ISO27001 and NEN7501)
On-premise in-house
Certificate security assessment (pen & hack tests)
Integration/API to other applications (case system)
Natasja van Asten-Bloem - Account Manager Economic Affairs Municipality of Oss
Archie supports us in relationship management
"Do you work in the Economic Affairs department at a municipality? Then you are part of the dynamic between entrepreneurs, the civil service and the administrators. Entrepreneurs are the driving force and you help to build this with proactive and excellent service. How do you keep the overview? Where do you find a connection with your wishes? How do you lift your service to a higher, permanent level? Digital files? Analyses? Social media? Agenda-setting? The answer to those questions is Archie. At Archie they really understand relationship management and you can see that in their product and customer support. And no ... I don't have shares in Archie, but am an enthusiastic and very satisfied user."
Municipality of Veenendaal
Because one of the employees in the Economy department has a visual impairment, an important requirement of the Veenendaal municipality for a CRM package was digital accessibility for the blind and visually impaired.
Read how municipalities are working with Archie CRM
Municipality of Oss
Customer-oriented work and an active market approach requires a good foundation. But what does customer-oriented work mean for Economic Affairs in practice and what does that foundation consist of? We look at this together with Marja van de Breevaart and Natasja van Asten-Bloem of the Municipality of Oss.
Municipality of Zoetermeer
Helping starting entrepreneurs get started, advising companies with their questions about business and personnel, and stimulating business-to-business. This is what Ter Zake Het Ondernemershuis is working on, a partnership between the business community, education, interest groups and the municipality of Zoetermeer.
Request a 1:1 demo now!
Find out why leading companies rely on Archie as their CRM solution. Request a personal demo and experience the power of the Netherlands' most valued CRM software. Start improving your relationship management today!
"In a 20-minute personal conversation, I'll let you experience what Archie can do for you. Clear, relevant and completely tailored to your organization." - Ruud Conijn
