Archie CRM: from overview to collaboration
With our CRM software:
- Keep a grip on corporate contact within your dynamic environment
- Work proactively with business owners and other stakeholders
- Become a leader in progressive service delivery
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Ease of use above all else
No complicated screens or redundant fields, just capture everything with as few clicks as possible.
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360 degree entrepreneurial view
One complete overview of all interactions, data and activities of entrepreneurs and stakeholders.
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100% secure and compliant relationship management
Your precious data is in the Netherlands in the cloud or on premise (AVG & ISO-27001)
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Settled immediately, wherever you are
Update company visits, call notes (voice activated) and follow-up appointments immediately via the app.
"At Archie, we look at CRM just a little differently," he said.
For us, it's not just about customers, it's about relationships. That's why we translated CRM into GRM: Municipal Relationship Management. Because municipalities do not work with "customers" in the traditional sense, but with entrepreneurs, administrative bodies, and all kinds of other stakeholders, among others.
Our software fits right in with that. We help municipalities strengthen those relationships, make contact more personal and easier, and really know what's going on."
Ruud Conijn - Archie CRM enthusiastic
Why Archie is a perfect fit within Economic Affairs
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Acting proactively
Collected information such as business owners' location preferences allows you to anticipate needs and opportunities.
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Customized service
Helping entrepreneurs with questions directly and thinking along from their interests through empathy.
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As a team
Everyone is up to date on files anytime, anywhere. No more information getting lost.
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Working more pleasantly
Useful tools and smart work processes make daily work more efficient and orderly.
Powerful features of Archie CRM for municipalities
Grip on relationship management
Central capture of all contact information
Complex relationship networks clearly in view
Working smart with AI tools (insight and workflows)
Real-time company data available through
KvK mutation serviceUnderstanding land allocation and business owners' location needs
Collaborate efficiently
Improved work processes
Linking Outlook Calendar and Calendar
Link Outlook Mail including documents
Insight into appointments of all colleagues
Targeted email marketing with MailChimp, Spotler or other email solutions.
Exporting data to Excel quickly and simply
Always and everywhere informed
Archie CRM Mobile App
Capture voice notes
Smart route planner
Clear calendar
Scan business cards
Push notifications of appointments made
Secure & time-saving for IT
AVG proof
Secure NL Cloud (ISO27001 and NEN7501)
On-premise in-house
Certificate security assessment (pen & hack tests)
Integration/API to other applications (case system)
The value of Archie CRM for these municipalities
Tip for other municipalities looking to get started
AVG proof CRM
Hard requirements for a CRM system
Archie CRM versus case system
Advantage of the mobile app
A central place for all information makes a professionalization move
With thanks to Gemeente Echt-Susteren (Hugo Zontrop), Gemeente Veenendaal (Annemarie Elbers and Gea Weersma) and CLOK (Herman Timmermans).
What do these congregations think?
Natasja van Asten - coordinator team Economy Municipality of Oss
Are you working in Economic Affairs and looking for an overview of the dynamics between entrepreneurs, organization and administration? With Archie you have everything at hand: digital files, analyses, social media and agenda management. Archie understands what relationship management is and you will notice that in both the product and the support.
Irma de Graaff` - account manager start-ups & scale-ups municipality of Zoetermeer
Archie helps increase our efficiency. We record all the contacts we have with business owners in it. Periodically the system gets an update from the Chamber of Commerce, so that the company file is up to date. I couldn't do my job without Archie!
CRM for other departments within the municipality
Not only the Economic Affairs department deals with relationship management, electronic records and document management. Other departments can also significantly improve their work processes with Archie CRM. For example:
Leisure & culture
Clear contact management with associations, foundations and event organizers.
Urban development
Digital files for area developments, land allocation and cooperation with project partners.
Registry & governance
Structured relationship management with council members, advisory bodies and external stakeholders.
Communications
Centralized management of press relations, newsletters and public campaigns with results.
Want to know more of the possibilities?
Read how municipalities are working with Archie CRM
Municipality of Veenendaal
Because one of the employees in the Economy department has a visual impairment, an important requirement of the Veenendaal municipality for a CRM package was digital accessibility for the blind and visually impaired.
Municipality of Oss
Customer-oriented work and an active market approach requires a good foundation. But what does customer-oriented work mean for Economic Affairs in practice and what does that foundation consist of? We look at this together with Marja van de Breevaart and Natasja van Asten-Bloem of the Municipality of Oss.
Municipality of Zoetermeer
Helping starting entrepreneurs get started, advising companies with their questions about business and personnel, and stimulating business-to-business. This is what Ter Zake Het Ondernemershuis is working on, a partnership between the business community, education, interest groups and the municipality of Zoetermeer.
